tb_simplex

+1
0
-1

I am trying to follow the documentation but there are so much contradiction. under image style there is no slideshow_main and yet under modifying content type, that is exactly what is written. and many like this. I would like someone check these things, the documentation needs to be in such a way so it can be followed. even the demo doesn't work. has issue with menu drop down. just truly upsetting all in all. I have purchased two theme here. the first one tb_wall it took me one month after i didn't get any respond to my request for assistance to fix the problem and I do not have that kind of time to do this. I purchased theme so i don't have to deal with this kind of issue. and i could spend time on other things now it seems like it was for nothing.
I apologize if it sounds harsh but frankly i am very upset at this stage.
no respond, no help, nothing. and this is just not right.
I sincerely hope someone would look into this documentation and at the very least make sure they are workable and similar

+1
0
-1

Hi Sophie,

Firstly, my team would like to apologize if TB Simplex guide causes trouble to you. We will review the whole guide to check unclear instructions. However, we would like to clarify where you find the image style "slideshow_main"? we could not find it in both Create Image Styles and Modify and create content type pages. It is even not existed in TB Simplex demo. Moreover, There has been a misunderstanding between us. We did respond to your request regarding the question tb_wall theme. We also replied to your request which was sent to our internal support system on 24 February, 2014. Finally, we would like to help you setup TB Simplex theme on your new site properly. If you don't mind, could send your site url and an admin account of your site to help@themebrain.com? We need to take a look at it before giving you any further advices.

Kind regards,
Will