Metroz mass top panel demo not working as expected

+1
0
-1

Metroz theme purchased 13 Aug Paypal receipt Receipt No: 4720-9922-0121-1330.
I installed the demo site but find that the Mass Top panel items show text BENEATH the coloured band at all times, and the band is fixed. On your demo the teaser text does not appear until the cursor is over the panel, at which point the coloured band rises to display it.
The site is at www.newownergroups.com. I have only made some very minor content changes (text and a couple of images changed while experimenting, and the 3rd panel ("nokia lumia") has not been touched at all. Screenshot of mine attached, can't do one of yours to compare.

I very much like this feature, so can you please advise what is needed to make it work.
Thanks
Steve Last.
PS I understands that as a premium theme you provide support for 6 months, it's not exactly clear how this is given - is this the only way?

+1
0
-1

Don't know why this was happening but I had to re-install the package and it worked fine the next time. However I am very disappointed at the absence of any support response, even though I filed a support ticket.