How to get the advertised version of TB_Nex?

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I've just purchased TB_Nex theme, downloaded and installed demo profile and to my disappointment fount an empty and grey colored theme. I understand that I can replace all the styling and colors by myself, but I decided to by the theme exactly because I don't have time and because I liked and wanted to get exact theme that is advertised on http://demo.themebrain.com/tb_nex. I am afraid I will have to cancel my order and ask for the refund if it is not possible to get the finished theme on http://demo.themebrain.com/tb_nex. Could Theme Brain team elaborate on this? Thanks!

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Oh, I see what might've happened. I purchased TB Nex theme, but for some reason the download link was for TB Magz theme. I really need TB Nex, so how can get it?

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Since it is taking too long for your party to respond to this question and since I really needed to move forward I had to place another order. Please refund my payment for the first incorrect purchase.

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Hi shapka,

We apologize for late reply. Support is limitation during weekends. Moreover, the download link is correct. You did purchase TB Magz not TB Nex at the first time. We have sent an email with explanation and screenshots for purchase information from Paypal to your mail info@dru****.com . Please check your email. Finally, we won't accept your refund request because you have downloaded a copy of TB Magz already.

Kind regards,
Will

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Now, please, do not disappoint me. I downloaded copy of TB_Nex because I had to place another order. I don't need the first theme and per customer protection laws and according to fair business ethics you have to refund the payment for the first order.

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Ok Shapka, we accept to refund your first order. However, you should not use the copy of TB Magz you have downloaded for any project. Moreover, it's not our fault for your wrong order at the first time. Therefore, please read carefully any theme description in our site and Paypal site before paying in the future because we won't accept to refund request like this next time. Finally, we cannot refund your money of your first order at the moment due to Paypal has temporarily held the money. Please contact Paypal to cancel your the refund request first. After that, when the money is sent back to our account, we will refund it to you.

Kind regards,
Will

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Thank you very much for your understanding. Of course, I will not be using the first theme as I really needed the second one and was complaining about color scheme in the first message here. Now I am happy with the second theme. And please note that respecting this kind of customer requests only attracts new customers to you. Most probably I will be placing new orders in the future. Regards!

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Hi,

Could you please process the refund, so that I could cancel my claim with PayPal?

Thanks!

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Hi Alex,

Please cancel your claim with Paypal first. Otherwise, we cannot process the refund because the funds are not available while your transaction is being reviewed by Paypal.

Kind regards,
Will

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Hi,

I've just cancelled the claim and PayPal confirmed sending you the respective notification. Please proceed to refunding the paid for the first order amount.

Thank you!

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We have just refunded the payment of your first order. Please check your Paypal account.

Kind regards,
Will

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