Fatal Error on installation

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I'm receiving the following Fatal error when I go to the browser to set up the site:

Call to undefined function ctools_include() in /srv/bindings/8f6fd95f3624456fb2cc0942181da59d/code/sites/all/modules/modal_forms/modal_forms.module on line 186

I did notice that ctools seemed to be missing in your TB University demo filles so I added this module to the /all/modules/ directory -- didn't help.

I'm installing on Pantheon hosting and imported your files through their import system (By the way, the /sites/default folder was originally missing from your demo version and I had to add it as well for the import to work properly in Pantheon hosting.)

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Hi Kristin,

I don't know the reason why ctools module and default folder are missing on your hosting, but I am sure they are included in the TB University Demo profile package (tb_university_with_demo_profile.zip). If you don't mind, could you provide your hosting account on Pantheon? So I can take a deep look at the source code and Pantheon's import system. Please send your private information to help@themebrain.com

Kind regards,
Will